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Customer FAQ's

Getting Started

What is Mytab?

MyTab is a mobile app that lets you discover venues, order food and drinks, skip the line, and access exclusive offers - all from your phone.

Is Mytab free to download?

Yes. Mytab is free to download and create a customer account.

Where can I use Mytab?

Mytab is available within Australia at participating venues. Availability may vary by location, and new venues are added regularly.

Ordering & Payments

How do I place an order?

Create a Mytab account, select a venue, browse the menu, place your order, and pay securely through the app.

Do I need to wait in line to order?

No. MyTab allows you to order ahead or order from your table at participating venues, helping you avoid queues.

Can I reorder items I’ve ordered before?

Yes. MyTab’s Re-Order feature lets you quickly reorder your favourite items from past purchases with just two taps.

How do I pay for my order?

Payments are made securely in the app using our Stripe-powered checkout, with support for Apple Pay, Google Pay, and other accepted payment methods.

How do I email a receipt for my order?

To email a receipt, open your Order History, select the relevant order, and scroll to the bottom of the order details screen. Choose “Send receipt to your email” to generate the receipt email. The email address associated with your MyTab account will be automatically prefilled, and you may update it before sending if required.

Offers, Rewards & Discovery

What types of offers are available on Mytab?

You can find and save exclusive deals, happy hours, special promotions, events, and venue-specific offers all on your customer discovery page.

How do I discover new venues?

Mytab helps you discover nearby venues directly in the app. Venues within a 50km radius of your location are shown on your venue screen, and you can also search for specific venues using the search bar.

Are offers and discounts always available?

Offers and promotions vary by venue and may change or expire at any time.

Venues & Availability

What if my favorite venue isn’t on MyTab?

You can suggest a new venue directly through the app by filling out our Suggest Venue form, and our team will reach out to them.

Can venues change their menus or pricing?

Yes. Menus, pricing, availability, and offers are managed by each venue and may change without notice.

Refunds & Support

Who do I contact if I need help with a refund?

Refunds and order-related issues are handled directly by the venue where the purchase was made. To contact a venue, open the Mytab app, access your order history, and select the relevant order. At the bottom of the order details screen, you can initiate contact with the venue by pressing "Have an issue with your order? Contact the venue here", which will automatically generate an email addressed to the venue and include your order information for reference.

If you need additional assistance beyond contacting the venue, you can also contact a Mytab customer support specialist within the app or here.

How do I report a bug?

Our support team is here to ensure you have the best experience possible. Please report any bugs through our in-app contact form.

Privacy & Security

Is my payment information secure?

Yes. MyTab partners with Stripe for secure payments.

How is my personal information used?

Your information is handled in accordance with our Privacy Policy.

Get in touch

Still have a question or require further assistance?